Contacting the Support Desk

equinITy Support Desk
Fine Equinity Limited
Hampdon House
Falcon Court
Preston Farm
Stockton-on-Tees
TS18 3TS
UK

Telephone and E-mail support is available during normal office hours: 

  • Monday to Friday
  • 8am to 4pm (UK Time)

* Excluding Public Holidays (more information here)
* Limited E-mail support is available outside of normal office hours

Frequently Asked Questions

This page contains answers to questions which potential customers as well as both new and experienced users have asked regularly. 

 

The equinITy Monitoring Device

This page introduces you to the equinITy Monitoring Device and explains how the device functions during typical operation.  It highlights the device features, the differences between recording and streaming, basic LED diagnostics and configuration of the streaming behaviour.
 

Mapping

This page explains how the geo-fencing processes (mapped and unmapped) work to allow the system to automatically detect exercises and perform the post-exercise analysis and the differences between the two methods.

 

Getting Started (Protected)

If you are a new customer, firstly thank you for purchasing equinITy.  On this page you can find instructions on how to get up and running with your product.  
Note: This area is only accessible by existing customers.

 

Training Guides (Protected)

Detailed video and written guides to help you use all of the hardware and software features of equinITy
Note: This area is only accessible by existing customers.