If you encounter problems with your equinITy hardware, app, client software or web platform, this page acts as a resource for fast, self-service solutions, rather than waiting for support from our team.

This list is based on commonly encountered problems from users and is ever-expanding as new questions are asked so you should check this resource regularly for updates

General

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Equipment

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Connectivity & Coverage

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Battery & Charging

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Compatibility

Is it Apple Compatible?

The data via the equinITy website or App can be displayed on any web enabled device, however the equinITy client software for uploading and configuring devices (eDM) must be installed onto a Windows Operating System: 

  • Microsoft Windows XP *
  • Microsoft Windows Vista **
  • Microsoft Windows 7
  • Microsoft Windows 8.x

Which platforms does the App support?

The app is currently available for iOS (5.1.1 or later)  and Android (3.2 or later)